Customer Help

At our repair service, we strive to provide a quick turnaround time for most repairs. When you bring or send in your device, we aim to complete the repair on the same day (excluding water damage treatment and diagnosis). Once the repair is complete, we will send your device back to you on the same day it arrives. Depending on the type of delivery you select, you can expect to receive your repaired device on the following day.

At our company, we place a high value on the privacy and security of our customers’ payment information. As a result, we do not keep any card details on our system. In order to make additional payments, we send our customers an email with payment details, ensuring that their information is kept safe and secure.

If your device is considered unrepairable or the cost of repairing it is not economically viable, we will charge you a diagnosis fee or a water damage repair fee unless we have previously discussed and agreed upon the fee cost. 

If you choose the wrong repair service, there’s no need to fret. We’ll contact you to discuss your specific needs.

Our guarantee ensures that any parts we replace are covered for 90 days. If the equipment fails again due to the same part failure within 90 days, we will repair it at no extra cost.

We request your passcode for the time of repairs, as some essential diagnostic tests and repairs cannot be performed without access to the device. For example, diagnosing or treating water damage requires access to the device. However, if you are unsure about this, you can wipe the phone and reset it to its factory settings  or temporarily remove certain apps from your device before sending it to us for repair. You can re-download the removed apps after the repair process is completed.

We understand that your personal data, privacy, and confidentiality are of utmost importance to you, and rightfully so. Therefore, we want to assure you that when you bring your device to us for repair, no personal or business data is ever touched or compromised in any way. We take data protection very seriously and have been certified by the Information Commissioner’s Office since 2012, with our license renewed annually. So, you can rest easy knowing that your data and privacy are in safe hands with us.

It’s crucial for you to be aware that when you opt for a repair process, your data will remain unaffected. So, you don’t have to worry about losing any essential data or files. However, in some cases, your data may contain errors or faulty files, which might be the root cause of the device malfunctioning. In such a scenario, we will contact you and seek your permission before removing such data or files to ensure that you are well-informed and involved in the process.

If the Face ID feature was working correctly before the repair, it is unlikely that replacing the screen will cause any issues with it. However, it’s important to keep in mind that the Face ID sensors are incredibly delicate and susceptible to damage during an impact. If the sensors were not damaged during the initial impact, then the Face ID should continue to work seamlessly after the screen is replaced.

If you are considering a battery replacement for your device and wondering if the battery health feature will still be available afterwards, here’s what you need to know. The availability of the battery health feature depends on the type of battery installation you choose. When placing your order for a battery replacement, you can select the option that includes the battery health feature if you want to have access to it after the replacement.

We offer repair services for laptops and computers. Whether you’re experiencing software issues, hardware malfunctions, or any other technical problems, our team can help. For more information about our repair services, please get in touch with our customer service team. We’ll be happy to provide you with further details and answer any questions you may have.