Delivery & Returns
We use 1st or 2nd Class Recorded delivery Services or Royal Mail Next Day Special Delivery at the customer request (extra charge according to Royal Mail fees apply).
Any devices shipped to the customer must be examined as soon as the item is received. In case of any damaged or lost devices the customer must inform us immediately or within 24 hours via email: [email protected]. Any packaging must be kept for inspection at a later date. You will be asked to sign for the items to confirm their receipt.
Customers are required to provide a full and correct return address when placing the order.
Please note that the address on your account is final. We can not change an address once an order is placed as this information is then sealed and cannot be edited for safety and protection. Please double check your shipment address before placing an order.
Please note that becuse return address labels are printed automatically before the dispatch,the company will not take responsibility for any delays or lost items due to incorrect customer details.
Please note that delivery times cannot be guaranteed unless Special Next Day delivery option was selected.
Before we can consider a delivery as lost, we ask that you allow 15 working days from the day of dispatch before contacting customer services.
Cancelling Special Delivery – If a customer would like to cancel Special Delivery and the items status on account is ‘Ready to send’ there is a £3 repackaging charge to cover admin for the repackaging of the device.